|Reservation cancellation||Free cancellation is possible 24 hours prior to arrival. In case of cancellation less than 24 hours in advance, or in case of no-show, the cost of the first night will be charged.|
The reservation is guaranteed with 100% prepayment. Booking without prepayment is not guaranteed. The hotel reserves the right to cancel a non-guaranteed reservation without prior notice to the guest.
2. Payment for accommodation and services
The accommodation service is provided to the guest upon full payment for the estimated period of stay. The administration ensures that the guest can stay in the hotel only during the paid period of time. After the end of the paid period, at the request of the guest, the stay can be extended only if there are available rooms. The possibility of paying for services at check-out is carried out in the presence of a deposit or pre-blocking of funds on the guest's bank card. Maestro, MasterCard, and Visa cards are accepted for payment.
3. Safety of things
The hotel administration is not responsible for the safety of documents, money, valuables and jewelry left outside the safe of the guest room.
4. Smoking ban
According to the Law of Ukraine No. 4844-VI of 24.05.2012, smoking of tobacco products, electronic cigarettes and hookahs is prohibited on the territory of the entire hotel (in rooms, corridors, lobby and restaurant). Smoking is allowed in designated areas. In case of violation of the rules of accommodation established in the hotel, the administration has the right to refuse the guest further accommodation. We wish you a pleasant stay!